Refund policy
Returns & Refund Policy
Returns
Duckleem accepts eligible returns within 30 days of delivery. If more than 30 days have passed since your order was delivered, we unfortunately cannot offer a refund.
To be eligible for a return, your item must be:
- Unused and unworn
- In the same condition in which it was received
- In its original packaging
- Accompanied by a receipt or proof of purchase
Items that show signs of wear, damage caused after delivery, alterations, washing, or missing original packaging may not be eligible for a refund.
Non-returnable items
The following items cannot be returned:
- Gift cards
- Final sale items
- Items specifically identified as non-returnable at the time of purchase
- Customized or personalized items, unless defective or damaged upon arrival
Refunds
Once your return is received and inspected, Duckleem will notify you by email that the returned item has been received.
We will also notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original method of payment. Processing times may vary depending on your bank or payment provider.
Late or missing refunds
If you have not received an approved refund:
- Check your bank or payment account again.
- Contact your credit card company or payment provider, as processing may take additional time.
- Contact your bank, as posting times may vary.
If you have completed these steps and still have not received your refund, contact us at:
Sale and final sale items
Regular-priced items may be eligible for refunds in accordance with this policy.
Items clearly identified as Final Sale are not eligible for return or refund.
Exchanges
Duckleem replaces items only when they are defective or damaged upon arrival.
If you received a defective or damaged product and need a replacement for the same item, contact us at:
Please include your order number and photographs showing the issue.
Return address
Eligible returns should be sent to:
Duckleem Company LLC
2440 Webb Avenue D2
Bronx, NY 10468
United States
Do not send a return before contacting Duckleem and confirming that the return is eligible.
Return shipping
Customers are responsible for return shipping costs unless the product received was defective, damaged, or incorrect.
Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error by Duckleem.
For higher-value returns, we recommend using a trackable shipping service and retaining proof of shipment. Duckleem cannot guarantee receipt of returned packages that cannot be tracked.
Approved refunds are processed by Duckleem within 10 business days after the returned item has been inspected and approved. Additional time may be required by your bank or payment provider for the refund to appear in your account.
Gifts
If an eligible item was purchased as a gift, the refund will generally be issued according to the original payment method used for the order.
For assistance with gift returns, contact: