Privacy policy
PRIVACY POLICY
Last updated: August 16, 2026
This Privacy Policy describes how Duckleem (“Duckleem,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit, use our services, or make a purchase from duckleem.com (the “Site”), or otherwise communicate with us.
Personal Information We Collect
When you visit or interact with the Site, we may automatically collect certain information about your device and use of the Site, including:
- Web browser and device information
- IP address
- Time zone
- Cookie and similar technology information
- Pages and products viewed
- Referring websites or search terms
- Information about how you interact with the Site
We may collect this information through cookies, log files, pixels, tags, web beacons, and similar technologies.
When you place or attempt to place an order, create an account, contact us, or otherwise interact with Duckleem, we may also collect information such as:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order and transaction details
- Customer service communications
- Payment-related information processed through Shopify and our payment service providers
Payment information is handled through Shopify and applicable payment processors according to their own security and privacy practices.
How We Use Your Personal Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations, receipts, and other transaction communications
- Communicate with customers
- Provide customer support
- Process returns, refunds, and eligible replacements
- Detect, investigate, and prevent fraud or other unauthorized activity
- Maintain and improve our Site and services
- Understand how customers use and interact with the Site
- Measure the effectiveness of our marketing and advertising
- Send marketing communications where permitted and consistent with your preferences
- Comply with applicable laws, regulations, and legal obligations
Shopify
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services.
Shopify may collect and process personal information when you visit or make purchases through our Site in order to provide its ecommerce, security, payment, analytics, and related services.
For more information, please review Shopify’s Privacy Policy.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the Site, remember preferences, understand Site usage, improve performance, prevent fraud, and support advertising and analytics.
Depending on your location, you may be able to control certain non-essential cookies through the privacy or cookie settings presented on the Site.
You may also adjust cookie settings through your browser. Disabling certain cookies may affect the functionality or performance of some parts of the Site.
Analytics and Advertising
We may use analytics and advertising services to better understand how customers use the Site and to measure or improve our marketing campaigns.
These services may include platforms operated by companies such as Google and Meta.
These providers may collect information through cookies, pixels, or similar technologies in accordance with their own privacy policies.
Where required by applicable law, non-essential advertising or analytics technologies will be subject to applicable consent choices.
Sharing Personal Information
We may share personal information with service providers and business partners when reasonably necessary to operate Duckleem, including:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Analytics providers
- Advertising and marketing platforms
- Fraud prevention and security providers
- Customer support providers
- Professional advisers and service providers
We may also disclose information when required to comply with applicable laws, regulations, court orders, subpoenas, government requests, or other lawful processes, or when reasonably necessary to protect our rights, customers, business, or others.
Behavioral Advertising and Marketing
We may use information about your interactions with Duckleem to provide marketing communications and advertising that may be relevant to you.
Depending on your location and applicable law, you may have options to limit certain forms of targeted advertising or data sharing through our privacy settings, your browser, or the applicable advertising platform.
Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill orders and provide services
- Maintain business and transaction records
- Meet accounting, tax, fraud prevention, and legal requirements
- Resolve disputes
- Enforce agreements
- Comply with applicable laws
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information regarding how your personal information is used
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing activities
- Exercise applicable rights regarding targeted advertising or data sharing
These rights may be subject to limitations or exceptions under applicable law.
To submit a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
International Data Transfers
Because Duckleem uses service providers that operate internationally, personal information may be processed or stored outside the country where you live, including in the United States and other jurisdictions where our service providers operate.
Where required, such transfers will be handled in accordance with applicable privacy and data protection requirements.
Security
We use reasonable administrative, technical, and organizational measures designed to help protect personal information.
However, no online transmission or electronic storage method can be guaranteed to be completely secure.
Minors
The Site is not intended for individuals under 16 years of age, and we do not knowingly seek to collect personal information from children under 16.
If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, legal obligations, or other operational requirements.
The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, contact us at:
Duckleem
2440 Webb Avenue D2
Bronx, NY 10468
United States
Email: mkduckleem@gmail.com