Terms of service

Last updated: August 16, 2026

These Terms of Service (“Terms”) govern your access to and use of the Duckleem website, products, services, and online store.

The website is operated by Duckleem, doing business as Duckleem (“Duckleem,” “we,” “us,” or “our”).

By visiting our website, creating an account, placing an order, purchasing a product, or otherwise using our services (collectively, the “Services”), you agree to be bound by these Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or notices made available through the Site.

Please read these Terms carefully before using the Site.

If you do not agree with these Terms, you should not access or use the Site or Services.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

SECTION 1 — ELIGIBILITY AND ONLINE STORE USE

By using the Site, you represent that you are at least the age of majority in your state, province, territory, or country of residence, or that you have permission from a parent or legal guardian where required by applicable law.

You may use the Site and our products only for lawful purposes.

You may not use our Site, Services, or products:

  • For any illegal or unauthorized purpose.

  • In violation of applicable local, state, federal, national, or international laws or regulations.

  • To infringe upon the intellectual property or other rights of Duckleem or any third party.

  • To transmit malicious code, viruses, worms, or other harmful technology.

  • To interfere with the security, operation, or integrity of the Site.

A violation of these Terms may result in suspension or termination of access to the Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, cancel transactions, restrict access, or terminate accounts when reasonably necessary, including in cases involving suspected fraud, abuse, unlawful activity, violation of these Terms, or threats to the security of Duckleem or its customers.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Site or Services without prior written authorization from Duckleem, except as permitted by applicable law.

Headings in these Terms are provided for convenience and do not limit or otherwise affect the interpretation of these Terms.

SECTION 3 — ACCOUNT AND CUSTOMER INFORMATION

You agree to provide current, complete, and accurate information when placing an order, creating an account, or communicating with Duckleem.

You are responsible for maintaining the accuracy of information associated with your account, including:

  • Name

  • Email address

  • Billing information

  • Shipping information

  • Telephone number

  • Other information reasonably necessary to fulfill an order

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account, to the extent permitted by applicable law.

Please contact Duckleem promptly if you believe your account has been accessed without authorization.

SECTION 4 — PRODUCTS AND AVAILABILITY

Certain products may be available exclusively through our online store.

Product availability may be limited and may vary by market, region, size, color, collection, or inventory level.

We make reasonable efforts to display our products, materials, colors, finishes, proportions, and images as accurately as possible. However, colors and visual details may vary depending on your device, screen, lighting, photography, or manufacturing characteristics.

Certain Duckleem products may include handcrafted, natural, embroidered, painted, wooden, leather, rubber, textile, or other individually finished components. Minor variations may occur and may be part of the character of the product rather than a defect.

We reserve the right to:

  • Limit quantities.

  • Discontinue products.

  • Modify product specifications.

  • Restrict availability by geographic region or market.

  • Correct errors in product information.

  • Update pricing or availability.

Any product offer is void where prohibited by law.

SECTION 5 — PRICING, CURRENCY, TAXES, AND PAYMENT

Product prices are displayed in the currency associated with the applicable market or customer experience.

Prices may change without prior notice.

Depending on your location, taxes, shipping charges, duties, currency conversion, or other applicable charges may be calculated or displayed during checkout.

The final amount presented during checkout before you submit your order will control, subject to correction of obvious pricing or technical errors permitted by applicable law.

Payments are processed through Shopify and available third-party payment providers.

Duckleem does not independently control the processing rules, authorization decisions, or processing times of external banks, card networks, digital wallets, or payment providers.

SECTION 6 — ORDERS

Your submission of an order does not necessarily constitute final acceptance of that order.

We reserve the right to decline, limit, cancel, or review an order when reasonably necessary, including when:

  • A product is unavailable.

  • Pricing or product information contains an obvious error.

  • Payment authorization fails.

  • We reasonably suspect fraud or unauthorized activity.

  • An order appears intended for unauthorized resale.

  • Shipping restrictions prevent fulfillment.

  • The order violates these Terms or applicable law.

If we cancel an order after payment has been authorized or collected, we will issue any applicable refund in accordance with our payment and refund procedures.

We may contact you using the email address, telephone number, billing information, or other contact details provided with your order if additional information is required.

SECTION 7 — SHIPPING AND DELIVERY

Orders are shipped according to the shipping methods, destinations, rates, and estimated delivery periods available at checkout and described in our Shipping Policy.

Delivery estimates are estimates and are not guarantees unless expressly stated otherwise.

Delivery may be affected by circumstances outside Duckleem’s reasonable control, including:

  • Carrier delays

  • Weather

  • Customs processing

  • Incorrect customer information

  • Security reviews

  • Holidays

  • Transportation disruptions

  • Events of force majeure

Customers are responsible for providing a complete and accurate shipping address.

Please review our Shipping Policy for additional information regarding processing, delivery, shipping charges, and supported destinations.

SECTION 8 — RETURNS, REFUNDS, AND REPLACEMENTS

Eligible products may be returned in accordance with our Refund Policy.

Return eligibility, applicable return periods, product condition requirements, return shipping responsibilities, non-returnable products, refunds, and defective or damaged items are governed by the Refund Policy in effect at the time of the applicable purchase, subject to mandatory rights under applicable law.

Duckleem does not guarantee an exchange or replacement unless the product qualifies under our published policy.

Where an approved refund is issued, it will generally be returned to the original payment method, subject to processing times of banks and payment providers.

Nothing in these Terms limits any consumer right that cannot legally be excluded or restricted.

SECTION 9 — INTELLECTUAL PROPERTY

The Site and its content are owned by or licensed to Duckleem and may be protected by intellectual property laws.

This includes, where applicable:

  • Duckleem names and trademarks

  • Logos

  • The Duckleem duck emblem

  • Product names

  • Collection names

  • Illustrations

  • Character designs

  • Product designs

  • Photography

  • Videos

  • Graphics

  • Website layouts

  • Editorial copy

  • Packaging

  • Artwork

  • Embroidery designs

  • Wooden emblems

  • Rubber patches

  • Other creative assets

You may not reproduce, modify, distribute, publish, sell, commercially exploit, or create unauthorized derivative works from Duckleem intellectual property without prior written permission, except where otherwise permitted by law.

No use of the Site grants you ownership of Duckleem intellectual property.

SECTION 10 — USER CONTENT, REVIEWS, AND SUBMISSIONS

If you voluntarily submit reviews, comments, photographs, feedback, suggestions, ideas, or other content to Duckleem, you represent that you have the right to submit that content.

You agree that your submissions will not:

  • Violate intellectual property rights.

  • Violate privacy or publicity rights.

  • Contain unlawful, defamatory, threatening, abusive, or obscene material.

  • Contain malware or malicious code.

  • Misrepresent your identity or relationship with Duckleem.

Where permitted by applicable law, you grant Duckleem a non-exclusive, worldwide license to use, reproduce, display, adapt, and publish content voluntarily submitted for use in connection with our business, Site, products, marketing, or customer experience.

We may remove or decline to publish content that violates these Terms or applicable law.

SECTION 11 — THIRD-PARTY SERVICES AND LINKS

Our Site may include services, integrations, payment options, applications, links, or tools provided by third parties.

These may include ecommerce, payment, analytics, social media, marketing, shipping, fraud prevention, and other service providers.

Third-party websites and services operate according to their own terms and policies.

Duckleem is not responsible for the independent content, availability, security, privacy practices, or actions of third-party websites or services, except to the extent required by applicable law.

You should review applicable third-party terms and policies before using those services.

SECTION 12 — PRIVACY

Your submission and processing of personal information through the Site is governed by our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, shared, retained, and otherwise processed in connection with Duckleem and the operation of the Site.

By using the Site, you acknowledge that certain information may be processed by Shopify and other service providers used to operate our ecommerce business.

SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Site may contain typographical errors, inaccuracies, omissions, technical errors, or outdated information.

These may relate to:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Inventory

  • Shipping charges

  • Delivery estimates

  • Product specifications

  • Images

  • Other Site information

We reserve the right to correct errors, update information, or cancel affected orders when reasonably necessary and permitted by applicable law.

Nothing in this section affects mandatory consumer rights.

SECTION 14 — PROHIBITED USES

You may not use the Site or Services:

  • For unlawful purposes.

  • To solicit unlawful activity.

  • To violate applicable laws or regulations.

  • To infringe intellectual property rights.

  • To harass, threaten, abuse, defame, or unlawfully discriminate against others.

  • To provide deliberately false or misleading information.

  • To upload malicious software.

  • To collect personal information unlawfully.

  • To spam, phish, scrape, crawl, or otherwise misuse the Site in violation of applicable law or our security measures.

  • To circumvent Site security features.

  • To interfere with the operation of the Site.

  • To impersonate another person or entity.

  • To engage in fraudulent transactions.

We may restrict or terminate access for prohibited use.

SECTION 15 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Site and Services are provided on an “as available” basis.

We do not guarantee that access to the Site will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes warranties, guarantees, statutory rights, or remedies that cannot legally be excluded under applicable consumer protection law.

Products remain subject to any rights and protections that apply under applicable law.

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Duckleem Company LLC and its directors, officers, employees, affiliates, contractors, agents, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of the Site or Services where such liability may lawfully be limited.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

In jurisdictions where certain limitations of liability are not permitted, our liability will be limited only to the maximum extent permitted by law.

SECTION 17 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Duckleem Company LLC and its affiliates, officers, directors, employees, agents, contractors, and service providers from third-party claims arising directly from:

  • Your unlawful use of the Site.

  • Your material violation of these Terms.

  • Your infringement of another party’s rights.

  • Fraudulent or intentionally harmful conduct.

This obligation does not apply to the extent a claim results from Duckleem’s own unlawful conduct, negligence, or other liability that cannot lawfully be excluded.

SECTION 18 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.

The remaining provisions will continue in effect.

SECTION 19 — TERMINATION

These Terms remain effective while you use the Site or Services.

You may stop using the Services at any time.

We may suspend or terminate access to the Services when reasonably necessary because of:

  • A material violation of these Terms.

  • Fraudulent activity.

  • Security concerns.

  • Unlawful conduct.

  • Other circumstances permitted by applicable law.

Provisions that by their nature should survive termination will continue to apply after termination, including provisions concerning intellectual property, liability, indemnification, and accrued obligations.

SECTION 20 — ENTIRE AGREEMENT

These Terms, together with the policies incorporated by reference, constitute the agreement governing your use of the Site and Services, subject to applicable law.

They supersede prior versions of these Terms regarding your use of the Site after the effective date of the current version.

A failure by Duckleem to enforce any provision does not constitute a waiver of that provision or any other right.

SECTION 21 — GOVERNING LAW

These Terms and any separate agreements through which Duckleem provides Services will be governed by and construed in accordance with the applicable laws of the United States and the State of New York, without regard to conflict-of-law principles.

However, mandatory consumer protection laws applicable in the jurisdiction where a customer resides may continue to apply where required by law.

Nothing in these Terms is intended to deprive a customer of protections that cannot legally be waived.

SECTION 22 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

  • Our business

  • Products or Services

  • Site functionality

  • Legal requirements

  • Operational practices

  • Applicable policies

The latest version will be posted on the Site with an updated effective date.

Your continued use of the Site after an updated version becomes effective constitutes acceptance to the extent permitted by applicable law.

SECTION 23 — CONTACT INFORMATION

Questions about these Terms of Service, purchases, or Duckleem’s policies may be directed to:

Duckleem
2440 Webb Avenue D2
Bronx, NY 10468
United States

Email: mkduckleem@gmail.com