Shipping policy
DUCKLEEM — SHIPPING POLICY
Last updated: August 16, 2026
This Shipping Policy explains how orders placed through duckleem.com are processed, shipped, delivered, and handled by Duckleem (“Duckleem,” “we,” “us,” or “our”).
By placing an order through our website, you agree to the shipping terms described below.
1. Order Availability
We make reasonable efforts to maintain accurate product availability and inventory information on our website.
Products displayed as available for purchase may be ordered while inventory lasts. In rare cases, inventory discrepancies may occur after an order is placed. If we are unable to fulfill an item, we will contact you using the information provided with your order and provide the appropriate resolution.
2. Order Processing
Orders are generally processed within 1 business day after payment has been successfully authorized.
Orders are processed Monday through Friday, excluding applicable holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Processing times may occasionally be extended during high-volume periods, special releases, promotional events, or circumstances outside our reasonable control.
3. United States Shipping
Duckleem offers shipping to eligible addresses within the United States.
Our current estimated delivery timeframe for eligible U.S. orders is approximately:
5–6 business days
after the order enters the applicable fulfillment and shipping process.
Any shipping charge applicable to your order will be clearly displayed during checkout before payment is completed.
If complimentary shipping is available for your order, it will also be displayed during checkout.
Delivery estimates are not guarantees and may vary because of carrier delays, weather, holidays, destination, or other circumstances outside Duckleem’s reasonable control.
4. Dominican Republic Shipping
Duckleem also ships eligible orders to the Dominican Republic.
Our current estimated delivery timeframe for eligible Dominican Republic orders is approximately:
3–6 business days
after the order enters the applicable fulfillment and shipping process.
Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.
International delivery times may vary because of carrier operations, customs procedures, destination, local delivery conditions, or other circumstances outside our reasonable control.
5. International Shipping
Where international shipping is offered outside the United States or Dominican Republic, available shipping methods, charges, and estimated delivery periods will be displayed during checkout.
Shipping costs may be calculated according to factors including:
- Destination
- Package dimensions
- Package weight
- Selected shipping method
- Carrier rates
The applicable shipping charge shown during checkout will be collected as part of your purchase.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you need to request an address correction, contact us as soon as possible at:
We may be able to update an address only if the order has not yet been dispatched.
Once an order has entered the carrier network, Duckleem may not be able to modify the delivery address.
7. P.O. Boxes
Where supported by the applicable postal service or shipping provider, Duckleem may ship to P.O. Box addresses.
Certain courier or expedited services may not be available for P.O. Boxes.
Available delivery methods will be presented during checkout.
8. Tracking Information
When tracking information is available, customers will receive shipment confirmation containing a tracking number or tracking link.
Carrier tracking information may take some time to update after the shipment is created.
9. Delivery Delays
Delivery dates displayed by Duckleem or a shipping carrier are estimates.
If your order has not arrived within the expected delivery period, please contact us at:
Include your order number so we can review the shipment and, where appropriate, assist with a carrier investigation.
10. Damaged Packages
If a package appears significantly damaged during delivery, you may refuse the shipment where permitted by the carrier.
If a damaged package has already been delivered, contact us promptly at:
Please include:
- Your order number
- Photographs of the package
- Photographs of the affected product
- A brief description of the issue
We will review the information and determine the appropriate next steps.
11. Lost Packages
If tracking information indicates that a shipment may be lost, Duckleem may initiate an investigation with the applicable carrier.
Where the carrier confirms that a qualifying shipment has been lost, Duckleem will determine the appropriate resolution, which may include a replacement or refund depending on product availability, payment status, and applicable circumstances.
12. Duties, Taxes, and Customs
Applicable sales taxes may be calculated and collected during checkout according to the customer’s location and applicable requirements.
For international shipments, customs duties, import taxes, brokerage charges, or other governmental fees may apply depending on the destination.
Unless otherwise stated during checkout, customers are responsible for any customs duties, import taxes, or similar charges imposed by the destination country.
Duckleem does not control customs processing times or charges imposed by governmental authorities.
If an international shipment is refused because required customs duties or taxes are not paid, any refund will be handled according to the circumstances of the returned shipment and applicable Duckleem policies.
13. Order Cancellations
If you need to request cancellation of an order, contact:
as soon as possible.
We may be able to cancel an order if it has not yet been dispatched.
Once an order has shipped, it can no longer be canceled and will instead be subject to our published Refund Policy.
14. Returns and Refunds
Eligible returns are governed by Duckleem’s Refund Policy.
Duckleem accepts eligible returns within 30 days of delivery, subject to the conditions and exclusions stated in that policy.
Customers are generally responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Approved refunds are generally issued to the original method of payment, subject to applicable processing times.
For complete return eligibility, instructions, exclusions, and refund information, please review our Refund Policy.
15. Customer Service
For questions about shipping, tracking, delivery, damaged packages, returns, or an existing order, contact:
Duckleem
2440 Webb Avenue D2
Bronx, NY 10468
United States
Email: mkduckleem@gmail.com